Online Flower Delivery Rotherhithe - Terms & Conditions

Welcome to Flower Delivery Rotherhithe: E-commerce Terms & Conditions

Thank you for choosing Flower Delivery Rotherhithe for your online flower needs. These Terms & Conditions govern your use of our website and the placement of flower delivery orders throughout Rotherhithe and the surrounding areas. Please read them carefully before placing an order. By accessing, browsing, and using our site, you confirm you have read, understood, and agreed to these Terms & Conditions.

Scope and Applicability

These Terms & Conditions apply to all customers ordering from Flower Delivery Rotherhithe via our e-commerce platform. They cover all flower deliveries across Rotherhithe and the adjacent localities served by our business. These terms set out the full agreement between you (the customer) and us (Flower Delivery Rotherhithe) for the supply of flower products and related services.

Order Process

We offer a straightforward and secure online ordering experience for flower delivery in Rotherhithe. To place an order:

• Select your chosen bouquet or arrangement from our available online selection.
• Carefully review your selection, add to cart, and proceed to checkout.
• Provide all necessary delivery information, ensuring accuracy for successful delivery in Rotherhithe or neighbouring postcodes, including recipient's name, address, and preferred delivery date.
• Check your order summary and confirm you have read and accept these Terms & Conditions.
• Proceed to secure online payment as outlined below.

Once your order is submitted, you will receive an on-screen confirmation, followed by an order confirmation email. Please retain your order number for future reference.

Order Acceptance and Availability

All online flower orders are subject to acceptance and availability. We will endeavour to fulfil all requests as specified, but in rare cases unexpected factors or supply shortages may make this impossible. If a particular flower or arrangement is unavailable, we will contact you to suggest suitable alternatives or offer a substitute of equal or greater value, adhering to the overall aesthetic and theme. We reserve the right to refuse or cancel any order at our discretion, in which case a full refund will be processed.

Payments

Payment must be made in full at the time of ordering through our secure online payment gateway. We accept major UK debit and credit cards, and where applicable, additional payment methods specified during checkout. All prices are inclusive of VAT but exclude delivery charges unless stated otherwise. Delivery charges will be displayed clearly at checkout before payment is completed.

Payments are processed securely, and your financial information is never stored by Flower Delivery Rotherhithe beyond what is necessary to process your order. If your payment is declined or not authorised, we are unable to process your order and will notify you accordingly. Orders will only be dispatched upon receipt of cleared payment.

Pricing and Promotions

All prices listed on the Flower Delivery Rotherhithe website are correct at the time of publication. We reserve the right to change prices at any time without notice. Seasonal promotions and special discounts may be offered from time to time and will only apply within stated promotional periods. Discounts and offers cannot be applied retrospectively to completed purchases.

Delivery Policy

We offer scheduled and same-day flower delivery across Rotherhithe and its surrounding areas, as indicated by the delivery postcode list during checkout. All efforts will be made to deliver your order on the specified date; however, we cannot guarantee precise delivery times. If no-one is available at the delivery address, flowers may be left in a safe location or with a neighbour, unless you have specified otherwise. You are responsible for providing accurate and complete delivery information.

In the unlikely event where delivery is delayed or prevented due to circumstances beyond our control, including adverse weather, traffic disruption, or recipient absence, we will attempt to re-deliver at the next available opportunity. Delivery times stated during ordering are estimates and not guarantees.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible. Amendments or cancellations are only possible before the order has been processed and dispatched. Due to the perishable nature of our products, once floral arrangements have been prepared or are out for delivery, cancellations may not be possible. We recommend checking all details before confirmation to avoid issues.

Under the Consumer Contracts Regulations, perishable goods such as fresh flowers are exempt from the right to cancel after delivery unless the product is faulty or not as described. In the event you believe your delivered flowers do not meet your expectations due to damage or unsatisfactory quality, please notify us within 24 hours of receipt with relevant photographs for review.

Refunds and Returns

We strive to deliver the freshest flowers and best customer service across Rotherhithe. If your order is incorrect, damaged, or fails to meet advertised standards, please contact us within 24 hours of delivery. We will assess the issue and may offer, at our discretion, a replacement, refund, or other appropriate solution. Refunds are credited to the original method of payment only. We reserve the right to request photographic evidence of any issues with the delivered flowers in order to process refunds or replacements.

Flowers left with neighbours or in safe places at the customer’s request are deemed as delivered and are not eligible for refund due to non-receipt.

Customer Responsibilities

Please ensure all recipient and delivery details are correct when ordering. Flower Delivery Rotherhithe is not responsible for delivery failures or delays arising from incorrect or incomplete information. Customers are responsible for making arrangements for safe acceptance of deliveries where necessary.

Product Representation

Every effort is made to ensure that our bouquets and arrangements are presented as shown online. However, as flowers are natural and seasonal products, variations in colour, shape, and size may occur. Certain varieties may be substituted according to seasonal availability while maintaining the overall look, value, and quality of your arrangement. Where possible, significant substitutions will be communicated prior to dispatch.

Liability

Flower Delivery Rotherhithe’s liability is limited to the value of the order placed. We do not accept liability for indirect or consequential losses, including but not limited to, business losses, loss of goodwill, or emotional distress. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.

We are not liable for non-performance or delays due to events outside our reasonable control, including but not limited to, strikes, natural disasters, severe weather, transport disruptions, or third-party failures.

Personal Information and Privacy

We are committed to protecting your privacy and ensuring the safe processing of personal data. All personal information collected during the ordering process is treated confidentially and in accordance with applicable UK data protection laws. Your data will only be used for the fulfilment of your order and service improvements. For further details, please refer to our Privacy Policy.

Intellectual Property

All content, images, and materials on the Flower Delivery Rotherhithe website are either owned by or licensed to us. No content may be replicated, re-used, or distributed without our prior written consent.

Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time without prior notice. Updates will be posted on this webpage and take immediate effect. Your continued use of our website constitutes acceptance of any changes. Please review this page regularly to stay informed.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising under or in connection with them, are governed and interpreted according to the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any legal proceedings relating to the use of our online flower delivery services in Rotherhithe.

Contact and Complaints

If you have queries about these Terms & Conditions or wish to make a complaint, please use the contact methods provided on our website. Our team will aim to respond to all concerns promptly and professionally.

Summary

These Terms & Conditions apply to all online purchases and flower deliveries by Flower Delivery Rotherhithe in Rotherhithe and neighbouring areas. By using our website and services, you agree to adhere to these terms for a secure, reliable, and enjoyable flower delivery experience. Thank you for choosing us to brighten your special occasions.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Rotherhithe, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Rotherhithe.

For assistance with orders, returns or account queries, please fill out the Contact Us form.