Privacy Policy for Flower Delivery Rotherhithe

Introduction

This Privacy Policy explains how Flower Delivery Rotherhithe ('we', 'us', or 'our') collects, uses, stores, and protects your personal data when you place flower delivery orders in Rotherhithe and surrounding districts. We are committed to safeguarding your privacy and handling your data in strict compliance with the UK General Data Protection Regulation (GDPR) and other applicable laws.

Scope of this Policy

This Privacy Policy applies to customers who place orders with Flower Delivery Rotherhithe from Rotherhithe and adjacent areas. It covers any personal information provided to us directly, through our website, over the phone, or via other communication methods when using our flower delivery services.

What Personal Data We Collect

When you place an order or communicate with Flower Delivery Rotherhithe, we may collect the following types of personal data:

  • Contact Details: Your full name, delivery address, billing address, and any recipient details if you are ordering on behalf of someone else.
  • Communication Information: Details related to your messages or instructions regarding your order.
  • Order Information: Product selection, delivery instructions, special requests, and purchase history.
  • Payment Data: Information necessary to process your payment, such as payment card details (processed securely via our trusted payment processors), and transaction records.
  • Technical Information: IP address, browser type and version, device information, and website usage statistics, collected via cookies or similar technologies for service optimisation and security.

Lawful Basis for Processing Your Data

Under the GDPR, we must have a lawful basis for processing your personal data. The lawful bases on which we rely include:

  • Contractual Necessity: Most data we collect is necessary for fulfilling our contract with you. This includes delivering your order and processing payments.
  • Legitimate Interests: We may process your data to improve our services, communicate with you about your order, handle customer service enquiries, or send order-related updates, provided these interests are not overridden by your rights.
  • Legal Obligations: In certain cases, we are required by law to retain or disclose specific information, such as for tax or accounting.
  • Consent: Where applicable, we will obtain your explicit consent, for example, if you choose to receive marketing communications.

How We Use Your Data

We use your personal information for the following purposes:

  • Processing flower delivery orders and payments
  • Delivering flowers to the correct address and recipient
  • Communicating with you about your order or customer enquiries
  • Improving our products and customer experience
  • Fulfilling legal and regulatory obligations
  • Sending updates or, if you have opted in, promotional materials

Who Processes Your Data

To provide our services efficiently, we may share your data with trusted third-party processors, including:

  • Payment Service Providers: To securely process your payments
  • Delivery Partners: To ensure timely and accurate delivery of your order
  • IT Service Providers: For website hosting, maintenance, and security
  • Professional Advisors: Such as accountants or legal advisors when needed for compliance

All processors are contractually obliged to process your data in accordance with the GDPR, use it only for specified purposes, and maintain confidentiality and security. We do not sell or rent your personal data to third parties.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Generally, we will keep order-related data for up to 7 years after your last transaction. Data used solely for marketing purposes will be retained until you withdraw your consent or unsubscribe.

Your Rights Under GDPR

As a customer of Flower Delivery Rotherhithe, you have the following rights regarding your personal data:

  • Right of Access: You can request confirmation and a copy of personal data we hold about you.
  • Right to Rectification: You have the right to have inaccurate or incomplete data corrected.
  • Right to Erasure ('Right to be Forgotten'): You may request deletion of your data where legally allowable.
  • Right to Restrict Processing: You can request limitation of how we process your data under certain circumstances.
  • Right to Object: You may object to our processing based on legitimate interests or for direct marketing purposes.
  • Right to Data Portability: You can ask for your data to be provided to you or another business in a machine-readable format.

To exercise any of these rights, you may contact us using the contact details available on our website. We take privacy requests seriously and will respond within the timeframe set by data protection laws.

Security of Your Data

We are committed to ensuring your personal data is secure. We use appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access, including encryption, secure payment gateways, and regular staff training on data protection responsibilities.

Children's Privacy

Our services are not aimed at children under the age of 16, and we do not knowingly collect personal data from children. If we discover information has been provided by someone under 16, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on our website, and significant changes will be highlighted where appropriate.

How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please refer to our website's contact page for details on how to get in touch with the data protection team at Flower Delivery Rotherhithe.